2025 Resident/Family Experience Survey

Our annual Experience Survey will be distributed to all residents and their families this Fall.

If you have any questions or need assistance with the survey, please contact Jocelyn Alves, Quality Improvement & Risk Management Resource Nurse, at 519-822-0491 ext. 2111.

To view the results and action plan from the 2024 survey, please click the link below.

2024 Survey Key Results and Action Plan

CONTINUOUS QUALITY IMPROVEMENT INITIATIVE REPORT 2025

LTC Quality Improvement Plan 2025-26

Our Plan for 2025-26 was approved by the Board of Trustees on March 6, 2025.  Check here to learn more! 

2025-26 Narrative

2025-26 Workplan

2025-26 Progress Report