As a not-for-profit organization, The Elliott Community strives to create a welcoming and inclusive environment for all staff, residents and visitors to our Home, including those with disabilities. If you have an accommodation request for any of our services, including alternate formats for our printed material or information on our website these documents will be made available to you in a format of customer choice.
The Elliott Community has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Our accessibility policies and multi-year accessibility plan are available for your review in a format that takes into account the person's disability.
The Elliott Community wil provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request.
The Elliott Community shall provide customers with the opportunity to provide feedback on the goods, services and facilities provided to customers with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available through our website and upon request. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will also be available upon request.
Submitting Feedback
Customers can submit feedback as follows:
In person: 170 Metcalfe Street, Guelph, Ontario N1E 4Y3
Via Email: info@elliottcommunity.org
Via phone: 519 822 0491 ext. 2270
Customers who provide formal feedback will receive acknowledgment of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
Accessibility Commitment Statement
At The Elliott Community, we are profoundly committed to ensuring equal access, participation, and a welcoming environment for residents, families, staff, volunteers, and visitors with disabilities. Our dedication to inclusivity is woven into the very fabric of our care, services, and daily operations.
We believe that every individual deserves to live and work with purpose and respect. We are committed to treating people with disabilities in a way that allows them to maintain their dignity, independence, and choice.
Our Approach to Accessibility
- Integration & Specialized Care: We believe in true community integration. Our care models, recreational programming, and physical spaces are designed to support diverse physical, sensory, and cognitive abilities seamlessly.
- Barriers Removal & Prevention: We proactively identify, prevent, and remove barriers to accessibility across our physical facilities, digital platforms, communication channels, and employment practices.
- Timely Accommodation: We are dedicated to meeting the unique needs of individuals with disabilities in a timely, responsive manner, ensuring that accommodations enhance their quality of life and engagement with our community.
Compliance and Accountability
The Elliott Community is fully committed to meeting and exceeding its accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We continuously review our policies, train our staff, and adapt our campus to ensure a safe, accessible, and vibrant home and workplace for all.