The Elliott Community strives to create a welcoming environment for all staff, residents and visitors to our Home, including those with disabilities. If you have an accommodation request for any of our services, including alternate formats for our printed material or information on our website these documents will be made available to you in a format of customer choice.

The Elliott Community has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Our accessibility policies and multi-year accessibility plan are available for your review in a format that takes into account the person's disability.

The Elliott Community wil provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request.

The Elliott Community shall provide customers with the opportunity to provide feedback on the goods, services and facilities provided to customers with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available through our website and upon request. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will also be available upon request.

Submitting Feedback

Customers can submit feedback as follows:

In person:        170 Metcalfe Street, Guelph, Ontario N1E 4Y3

Via Email:

Via phone:       519 822 0491 ext. 2270

Customers who provide formal feedback will receive acknowledgment of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

AODA – Statement of Commitment to Accessibility

The Elliott Community is committed to providing a barrier-free environment for all stakeholders including our residents, family members, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

The Elliott Community understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, The Elliott Community is committed to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact the Human Resources Department.