The Elliott Community strives to create a welcoming environment for all staff, residents and visitors to our Home, including those with disabilities. If you have an accommodation request for any of our services, including alternate formats for our printed material or information on our website these documents will be made available to you in a format of customer choice.

The Elliott Community has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Our accessibility policies and multi-year accessibility plan are available for your review in a format that takes into account the person's disability.

Customer Feedback

Feedback from customers is welcomed as it provides a means to identify necessary changes and assist with continuous service improvement.  Feedback may be given in person, by telephone, in writing, electronically or another method of customer choice. If a complaint is received, the customer will be contacted within 5 business days.

To access these documents, request an alternate format or provide feedback, please complete the following form and notify:

AODA - Alternate Format Request Form

Julie Spindler
170 Metcalfe St. Guelph, ON N1E 4Y3
(T) 519-822-0491 x 2270
(F) 519-822-5658

AODA – Statement of Commitment to Accessibility

The Elliott Community is committed to providing a barrier-free environment for all stakeholders including our residents, family members, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

The Elliott Community understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, The Elliott Community is committed to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact the Human Resources Department.